AI for logistics
AI for logistics: agents that make check calls and keep your TMS current
Dispatchers and brokers spend hours calling drivers and carriers for status updates. Our AI agents make those check calls, record the answers in your transportation management system (TMS), chase missing paperwork and alert your team when a load is at risk.
Check calls take up your dispatchers' day
Each load needs pickup, in-transit and delivery updates. Your team calls or texts drivers, waits for an answer, types it into the TMS and repeats the process for every load on the board. Customers then call to ask the same questions.
Automated check calls free your dispatchers to handle exceptions, carriers and customers, and your customers get faster, more consistent updates.
What the logistics agents do
Automated check calls
They call or text drivers at set points, ask for location, ETA and issues, and understand free-form answers.
Load status updates
They write each update to your TMS and notify the customer when you choose.
Paperwork follow-up
They request bills of lading, proof of delivery and other documents and file them with the load.
Exception alerts
They alert a dispatcher when a load runs late, a driver reports a problem or a carrier stops responding.
Carrier and customer questions
They answer routine status questions from customers and carriers by phone, text or email.
After-hours coverage
They collect and record updates overnight and on weekends.
Connects to your TMS and tracking data
The agents work with the systems your dispatch team relies on.
- Transportation management system (TMS)
- Driver phones and text messaging
- Tracking and telematics feeds
- Email and document storage
- Customer portals or email updates
- Team chat for alerts
Guardrails for dispatch and carriers
The agents collect information and report it. Decisions stay with your team.
- The agent identifies itself as an AI when it calls or texts.
- It never changes rates, accepts loads or commits to terms.
- Dispatchers get every exception with the details they need to act.
- It collects the driver data each update needs and nothing more.
- Your team can review every call transcript and message.
What you can measure
We agree on these numbers with you before the pilot and report on them every month.
- Check calls automated
- Share of status updates the agent collected.
- Dispatcher time saved
- Hours per week freed from routine calls.
- Update freshness
- How current each load's status is in the TMS.
- Exceptions caught early
- Late or at-risk loads flagged before the customer asked.
From audit to launch in four stages
- 01 · 1–2 weeks
Opportunity and risk audit
We interview your team, map the workflows and rank AI opportunities by payback and risk.
You get: Ranked use cases, ROI model, risk map
- 02 · 4–6 weeks
Pilot with clear success criteria
One agent and one workflow, connected to your real systems and measured against the goal we agreed on. Then you decide whether to continue.
You get: Working agent, results report, go/no-go decision
- 03 · 2–4 weeks
Secure launch
We harden, attack-test and monitor the agent and train your staff before it talks to a single customer.
You get: Security report, operating guides, launch
- 04 · Ongoing
Run and improve
We track quality, cost per workflow and new risks, and keep improving the agent. Short contracts, no lock-in.
You get: Monthly performance and cost report
AI for logistics FAQ
What are automated check calls?
Automated check calls are status calls or texts that an AI agent makes to drivers at set points of a load. The agent asks for location, ETA and issues, records the answers and alerts a dispatcher if something is wrong.
Do drivers need to install an app?
No. The agent calls or texts the driver's phone and understands normal spoken or written answers.
Which TMS platforms can you connect to?
Any TMS with an API or a secure data export. We confirm the integration during the free assessment.
Can it handle carrier calls for freight brokers?
Yes. It answers routine carrier questions, collects documents and gives load status. Rate negotiations and new carrier setup go to your team.
Is automated calling legal?
Rules for automated calls and texts differ by country. We design the call flows, consent and opt-out handling for the markets you operate in, and your legal team approves them before launch.
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Free 30-minute assessment
Find the one workflow worth automating first.
Tell us how your team works. We'll come back with two or three AI opportunities, the risks to watch and a rough payback estimate. No obligation.
- A senior engineer replies within one business day
- We can sign an NDA before you share details
- No fixed packages, every quote tailored to you